Payment

We currently accept all major credit cards (VISA, Mastercard, Discover, AMEX, Etc.), Alipay, and PayPal payments.

Shipping

Notice: Due to the coronavirus, we’re experiencing international delivery delays in all destinations due to flight cancellations. Therefore, the delivery time might be longer than expected. We apologize for the delay. Thanks for your sincere support and understanding.

Total Delivery Time = Handling Time + Transit Time (+ any holidays)

Handling time: Typically takes 2-3 business days. The time elapsed between a customer placing the order and the carrier picking up the package. Please note that this does not include holidays and weekends.

Transit time: Typically takes 5-7 business days. Carrier delivery time.

Shipping time is estimated and commences from the date of shipping rather than the order date and may take longer than expected due to invalid addresses, customs clearance procedures, or other causes.
(Note: Kindly be advised that the customer will bear the increased cost of an address change.)

Tracking

Click this link: Track Your Order, and input your tracking number, which you have received via email.
Or submit a ticket on https://support.pimax.com/en/support/home to contact us.

Note:

1. Taxes may be incurred after your goods arrive in the destination country. The specifics are subject to local customs policies. Please cooperate to ensure the package arrives on time.

2. Please ensure that the delivery address is correct. Once the goods are dispatched, the additional costs caused by an incorrect address will be borne by the recipient (including but not limited to address modification fee, return shipping and taxes, Etc.).

3. Please ensure that your contact info is correct, as the courier may contact you for any additional information.